Thirty minutes before checkout, VIP told us the credits would be removed when we checked out because we didn't use They told us that the reward credits were ours and could be usedĪnytime. VIP gave it to us in reward credits instead ofĪ folio. Seriously? That's like buying my drink with my credit card!!! VIP told us toīring our room service bill to them before checkout, but when we did, the said thatĪll they could do was pay for my bill with my own reward credits. We went to five places before someone could give us our refund for our seven stars trip. Unwilling to work with other departments and their patrons. I've visited many casinos, but have never met a group who were more arrogant, downright rude, and completely I had a great trip to NO in January, except for the VIP services employees in the casino.