This person continued to make poor excuses for the service and even told me if I could find a better casino out there, he'd give me a free stay, well I've been to many better casinos out there and he has not gotten back to me.
I conted customer service by email and did not get a response til 20 days later. Employees are rude and even when you have a Trip advisor badge on your luggage, that still doesn't motivate them. Yes, got to the head of the line but still had to wait for a server, plenty of vacant tables but no servers? Guess that's how they save money by not charging resort fees. My issue was that since we were guests of the hotel, we could get a little better service, WRONG. The lobster buffett has very small lobsters and nothing else memorable, every casino has a pretty decent buffett. Yes there are a lot if nice amenities, there is free water (also available at Morongo) there is a very limited breakfast (think continental) in the room by the pool, it's not actually poolside, you want a great breakfast then I would suggest Pechangas bed and breakfast package which is room service.
So I visited this casino last year on my 24th wedding anniversary and posted the review, it was not that great.
